User Agreement

1.1. This User Agreement (the “Agreement”) governs the relationship between the user (the “User”) and the operator of the vluvvi platform — Индивидуальным предпринимателем Фомичевым Антоном Павловичем (ИНН 502103422107, ОГРНИП 324508100159404), hereinafter the “Service”, the “Operator”, “We”. The Operator’s details are set out in section 15 and in the the Public Offer.

1.2. By using the Service, the User confirms:

• agreement with the terms of the Agreement
• reaching the age of at least 18 years
• legal capacity

1.3. If the User does not agree with the terms, they are obliged to stop using the Service.

1.4. We have the right to change the Agreement at any time. The current version is always published on the website. Continuing to use the Service means accepting the changes.

1.5. The User confirms that they are at least 18 years old, do not use the Service on behalf of minors, and will not create, request, or distribute content related to minors in any context, including fictional.

1.6. The Service contains materials intended solely for an adult audience (18+). By starting to use the Service, the User confirms that they are aware of the nature of the content and are at least 18 years old. Explicit materials are hidden by default and are displayed only after the User independently enables their display in the settings. To prevent access by minors, the Operator applies automated age assessment; if signs of minority are detected, the account is blocked. The Operator does not collect identity documents or biometric data (see Privacy Policy).

2.1. vluvvi is a digital platform providing access to AI companions and related content.

2.2. The Service may include:

• text and voice interaction with AI characters, including calls
• generation of images and other media content
• messenger Vluvvi.Chats for communication with other users, including channels, groups, and calls
• paid features, including paid content from other users (Creators)
• user-generated content

2.3. The Service is provided 'as is' and may change without prior notice. The Service does not guarantee continuous or uninterrupted operation.

2.4. The Service is not intended to replace real social relationships or professional psychological assistance.

2.5. Certain sections of the Service (messenger Vluvvi.Chats) are intended for communication with real people. By interacting with other users, the User understands that they are not communicating with AI and is responsible for their behavior and the content transmitted.

3.1. The user agrees to provide accurate information during registration.

3.2. The user bears full responsibility for:

• the security of their account and login details
• all actions taken under their account

3.3. We have the right at our discretion, without prior notice and without explanation:

• to suspend or terminate the user's access to the Service
• to delete the account and associated data
• restrict access to certain functions

4.1. The service is provided on a subscription model. A free plan with limitations is available, as well as paid plans with extended features.

4.2. Current plans:

• Free — free: limited number of messages per day (current values are on the pricing page), trial quota for image generation, with ads
• Plus — 999 ₽/month: unlimited communication, monthly quota for image generation, voice features (30 minutes per month), no ads
• Premium — 1 699 ₽/month: everything from Plus, premium AI model for dialogues (within the daily response limit, hereinafter referred to as the Plus plan), character photos in chat, voice features 120 minutes per month, video avatars of characters, extended memory
• Extra — 2 190 ₽/month: everything from Premium, increased media quotas, video in chat, priority processing of requests

The current composition of tariffs, quotas, and prices is indicated in the section Subscription.

4.3. The subscription is issued for a term of the User's choice — 1, 3, or 6 months — and provides access to the functions of the corresponding tariff during the paid period. Available terms and prices are displayed in the section Subscription before payment.

4.4. Payment for the subscription is made through the payment service Robokassa (bank cards, the Fast Payment System, and other methods), as well as by other means available in the Service interface. The cash receipt is sent to the User in electronic form in accordance with the legislation.

4.5. A subscription paid by a method that retains payment details (by bank card) is, by default, issued with auto-renewal: at the end of each paid period, the Service automatically deducts the cost of the next period at the price that was in effect at the time of issuing this subscription. By issuing such a subscription, the User consents to periodic deductions. If auto-renewal has been disabled and the subscription is reissued, the tariff at the time of the new payment applies. Deductions may be made in advance, no earlier than 24 hours before the end of the paid period; the new period is counted from the end of the current one, and the paid time is not lost.

4.6. The User can disable auto-renewal at any time in the 'Subscription' section or by contacting support. After disabling, deductions cease, and access to paid functions is maintained until the end of the paid period.

4.7. If automatic deduction is not possible (insufficient funds, invalid payment details) or the payment method does not support the retention of details, the subscription is not automatically renewed: a repeated payment by the User is required for renewal. The Service notifies the User of the inability to deduct.

4.8. At the end of the paid period without extension, access to paid features is terminated, and the account is switched to a free plan.

4.9. We have the right to change the composition of tariffs and their cost with prior notification of Users through the Service. Changes do not affect already paid periods. When the price of a tariff with active auto-renewal changes, the User is notified in advance and can disable auto-renewal before the next charge.

4.10. The main function of the paid subscription is communication with AI characters. Image generation, video avatars of characters, video in chat, voice functions, and extended memory are additional and provided as available, including with the involvement of third-party providers. Temporary unavailability of additional features due to maintenance, updates, or troubleshooting, as well as subjective non-compliance of the AI generation result (which is probabilistic in nature) with the User's expectations during the proper functioning of the feature do not in themselves constitute improper performance. This does not limit the User's rights in the case of significant or prolonged non-compliance of functionality with the terms of the tariff, in the case of non-provision of results or technical malfunction. More details in the Public Offer и Return Policy.

4.11. The conditions and procedure for refunds are outlined in the Return Policy.

4.12. Before initiating a payment dispute through the bank, we recommend contacting support — this does not limit the User's right to contact the bank, payment system, government authorities, or court. During the verification period, the Service has the right to temporarily restrict the use of disputed paid features. Suspension or deletion of the account is allowed in the presence of confirmed signs of fraud, abuse, or violation of this Agreement. More details in Return Policy.

4.13. The Service is not responsible for the operation of the payment service, as well as for errors, delays, or refusals related to its operation.

4.14. In case of technical failures, the activation of the subscription may be delayed. The User agrees to contact support to resolve the situation.

4.15. Detailed conditions for the provision of paid services are set out in the Public Offer.

5.1. The Vluvvi.Chats messenger allows communication with other users of the Service: personal messages, groups, channels, calls. The age restriction of 18+ applies to all sections of the Service, including the messenger.

5.2. Individual users ("Creators") may offer other users paid content (unlocking paid messages), paid subscriptions to their channels, and accept voluntary payments (tips). Prices are set by the Creators within the limits established by the Service. The payment procedure, fees, and refunds are outlined in the Public Offer и Return Policy.

5.3. The Service is not a party to communication between users, does not control, and does not guarantee the accuracy of the information that users provide to each other. Requirements for behavior and content are established by Community Rules.

5.4. The Service has the right to moderate messenger content, restrict and block users for violations. End-to-end encryption may be applied to certain chats — in this case, the Service does not have the technical ability to view their content.

5.5. Creators are solely responsible for the content they offer, the rights to it, compliance with legislation, as well as for fulfilling tax obligations on the received remuneration.

6.1. The user is fully responsible for all content created and transmitted by them, including content in the messenger.

6.2. The following is prohibited:

• illegal content
• malicious or offensive content
• content related to minors
• content that violates the rights of third parties, including intimate images of a person without their consent
• attempts to bypass restrictions (prompt injection, jailbreak)

6.3. The User grants us a non-exclusive license to use, store, process, and analyze content for the purpose of operating and improving the Service.

6.4. We have the right to delete any content without notice.

6.5. The Operator promptly considers requests and deletes or restricts access to content based on a reasoned demand from authorized state bodies of the Russian Federation, including the Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor), as well as based on justified complaints from users.

7.1. Content is generated automatically using artificial intelligence technologies and may:

• be inaccurate or contain errors
• mislead
• contain fictitious information

7.2. We do not guarantee the accuracy, safety, or compliance with user expectations.

7.3. The user uses AI content solely at their own risk.

7.4. The user understands that AI companions are not real people and do not possess consciousness, emotions, or intentions.

7.5. We are not responsible for decisions made by the user based on AI content.

The user is prohibited from:

• using the Service for illegal activities
• attempting to hack, overload, or disrupt the operation of the Service
• to use bots or automation without written permission
• to collect data from the platform (scraping)
• to perform reverse engineering
• to use the Service for training models without written permission
• to extract data in bulk
• to create content involving minors in any context

9.1. All rights to the platform, including design, code, mechanics, and AI characters, belong to vluvvi.

9.2. The user is not entitled to copy, distribute or commercially use the platform materials without written consent.

10.1. The service is provided 'as is', without any warranties.

10.2. We are not responsible for:

• the actions of users
• the content and actions of other users, including Creators
• the content of AI-generated content
• the content of advertising and other materials from third parties
• losses, including lost profits
• emotional dependence on AI companions

10.3. The maximum liability of the Service is limited to the amount of user payments for the last 12 months.

11.1. We have the right to block the account, delete data, or limit functions in case of violation of these Terms. Upon User request, we inform the basis for the blocking.

11.2. Blocking the account does not deprive the User of rights provided by consumer protection legislation, including the right to a refund in accordance with the Return Policy.Refunds are made taking into account the cost of actually provided access.

12.1. The use of the Service means consent to the processing of personal data in accordance with our Privacy Policy.

12.2. We may store messages, analyze interactions, and use anonymized data to improve AI.

12.3. The User understands and agrees that the transmission of data over the internet cannot be completely secure, and the Service does not guarantee absolute data protection.

13.1. This Agreement is governed by the laws of the Russian Federation.

13.2. Disputes are resolved through negotiations; if no agreement is reached, the dispute is referred to the court at the Operator's place of registration in accordance with the laws of the Russian Federation.

14.1. The service is not liable for the inability to fulfill obligations due to circumstances of force majeure, including but not limited to:

• infrastructure and server equipment failures
• actions of third parties
• internet outages
• actions of government authorities

Индивидуальный предприниматель Фомичев Антон Павлович

ИНН: 502103422107

ОГРНИП: 324508100159404

Email: support@vluvvi.com

Telegram: @vluvviai

Support hours: daily from 10:00 to 20:00 (MSK)

16.1. This Agreement is effective in conjunction with the Public Offer, Privacy Policy, the Return Policy и Community Rules.

16.2. The Service documents are drafted and published in Russian. Versions in other languages (if available) are for informational purposes only; in case of any discrepancies, the Russian version prevails.

16.3. If any provision of the Agreement is found to be invalid, the remaining provisions shall remain in effect.