Complaint about content
Last updated: July 12, 2026
If a translation disagrees with the Russian text, the Russian version prevails.
1. Types of violations
You can report:
- Characters with offensive or illegal content
- Users and content in the messenger, including paid content of Creators
- Copyright infringement
- Spam or fraudulent accounts
- Content that violates community guidelines
2. How to file a complaint
Send a letter to support@vluvvi.com with the subject 'Complaint about content'. Include a link to the character, user, or chat, describe the essence of the violation, and attach screenshots if possible.
3. What happens after the complaint
The moderation team checks each appeal. If the violation is confirmed, we take measures: from hiding content to blocking the creator's account. You will receive a notification about the results of the review at your email.
4. Review timelines
Complaints are considered within 3 working days. In complex cases, the period may be extended to 7 working days, of which we will notify you.