Return policy

This Policy is part of the User Agreement и the Public Offer.

Access to the vluvvi platform is provided by subscription (Plus, Premium, and Extra tariffs). One-time purchases are also available in the Vluvvi.Chats messenger: unlocking paid content, tips, and subscriptions to Creators' channels.

The listed services are provided in digital form and are digital products. Returns are made in accordance with the RF Law 'On Consumer Rights Protection', the Civil Code of the Russian Federation, and the Unified Rules in the field of consumer rights protection applicable in the Russian Federation.

The terms of this Policy do not limit the rights of the User provided by law. If any provision of the Policy turns out to be less favorable for the User than the legal norm, the legal norm applies.

The User has the right to refuse a digital product of proper quality within seven days, excluding the day of its purchase. The Service does not establish a longer period.

If the digital product is provided in the form of a subscription with continuous access, the refund within this period is calculated proportionally to the days of the paid period that have not yet occurred at the time of refusal. The duration of the period — 1, 3, or 6 months — does not affect the calculation. The day of purchase is not included in the seven-day period and is not refunded as it is already a day of access. For example, if a refusal is made on the third day after the day of purchase, the payment for the days of the period that have not yet occurred is refunded.

For each charge for auto-renewal, the seven-day period is considered anew from the date of that charge.

After seven days, refusal of a digital product of proper quality is not a basis for a refund. Access remains until the end of the already paid period.

Disabling auto-renewal is not a refund in itself: charges cease, access remains until the end of the paid period.

Refunds are made, in particular, in the following cases:

• technical error during the withdrawal of funds;
• double withdrawal for one payment;
• subscription or access was not activated after payment;
• unauthorized transaction;
• the purchased content was not provided for technical reasons.

Temporary unavailability of certain functions due to maintenance, updates, or troubleshooting is not in itself an unconditional basis for a full refund. At the same time, this provision does not limit the User's rights in cases of significant or prolonged non-compliance of the provided functionality with the conditions of the purchased tariff.

Upon discovering defects in the digital product, the User has the right to exercise the rights provided by law, including the demand for a proportional reduction in price, free elimination of defects, or refund of the paid amount in cases established by law.

The results of AI functions (texts, images, videos, voice) are probabilistic in nature: with the same request, the result may differ.

Subjective discrepancy of the result from the User's expectations in case of proper functioning of the function and compliance of the result with its description is not a deficiency in itself.

This provision does not limit the User's rights in case of non-provision of the result, technical malfunction, or non-compliance of the function with the declared description.

No later than three days before the next subscription charge, the Service sends the User a notification containing the amount and date of the upcoming charge, as well as the procedure for refusing the subscription and stopping the charges.

The User has the right to disable auto-renewal at any time in the 'Subscription' section. After disabling, the charges stop, and access is maintained until the end of the paid period.

The User has the right to refuse to use saved payment details for further charges in electronic form. From the moment of receipt of such refusal, the Service stops charges from the specified details. The refusal is sent through the 'Subscription' section or to customer support.

To request a refund, write to support@vluvvi.com indicating the account ID, date and amount of payment, and the reason for the appeal. Attach proof of payment if you have it.

We have the right to request additional information necessary for considering the appeal. Refunds are made in the same way that the payment was made. Refunds for payments made by methods that do not support automatic refunds are agreed with the User individually.

Before initiating a payment dispute through the bank, we recommend contacting customer support — this usually resolves the issue faster. This is a recommendation, not a mandatory condition: it does not limit the User's right to contact the bank, payment system, government authorities, or court.

Upon receiving a notification of a payment dispute, the Service has the right to temporarily restrict the use of disputed paid features during the verification period.

Account restrictions or blocking are allowed in cases of confirmed signs of fraud, abuse, or violation of the User Agreement.

The service has the right to challenge unreasonable claims through payment systems and uses fraud detection tools; suspicious transactions may be suspended for verification.

Tips are a voluntary payment and are non-refundable, except in cases explicitly provided for by law, including technical errors, double or unauthorized charges.

The general rules of this Policy, including section 2, apply to one-time unblocking of paid content and subscriptions to Creators' channels.